How to Change Your SASSA Banking Details: A Step-by-Step Guide

Need to update your SASSA bank account? Don’t worry, we’ve got you covered. Whether your bank details have changed, you’ve opened a new account, or you’re experiencing payment issues due to incorrect information, this guide is here to help. We’ll walk you through the easy step-by-step process of changing your banking details online, through the convenient Moya App, or in person at a SASSA office. No more missed payments or frustrating delays – just a seamless experience to ensure you receive your benefits on time, every time.

Why Update Your Banking Details?

  • To receive payments directly into your active bank account.
  • To avoid delays or missed payments due to incorrect information.
  • To ensure a seamless and convenient payment experience.

Methods for Changing Your SASSA Banking Details

You have two main options for updating your bank account information with SASSA:

  • Online: The quickest and easiest method is to change your banking details online through the SASSA SRD website.
  • Moya App: A convenient option if you already use the app for other services.
  • In-Person: If you prefer personal assistance or encounter difficulties online, you can visit your nearest SASSA office.

Changing SASSA Banking Details Online Method: Step-by-Step Instructions

 1. Access the SASSA SRD Website:

  • Open your web browser and go to the official SASSA website for the SRD grant:
  • Ensure you’re on the correct website to avoid fraudulent sites.

 2. Locate the Banking Details Section:

  • Scroll down the homepage until you see the section labeled “How do I change my banking details?” It’s usually under the section for South African ID holders or asylum seekers.
  • Click on this link to proceed to the next step.

 3. Enter Your ID Number:

  • You’ll be prompted to enter your South African ID number. Double-check for accuracy to avoid delays or errors.
  • Click “Submit” after entering your ID.

 4. Receive SMS with Secure Link:

  • SASSA will send an SMS to the mobile number you registered with your application.
  • This SMS will contain a unique and secure link specifically for you.
  • Important: Do not share this link with anyone, as it’s designed for your personal use only.

 5. Click the Link and Follow Instructions:

  • Open the SMS on your phone and click the secure link.
  • This will take you to a dedicated page on the SASSA website where you can update your banking details.
  • Fill out the following information accurately:
    Bank name
    Account type (e.g., savings or current)
    Account number
    Branch code (if required)
  • Double-check all details before submitting to avoid errors.

 6. Verification (If Applicable):

  • In some cases, SASSA may require additional verification steps, such as sending a confirmation OTP to your mobile number.
  • Follow any on-screen instructions to complete the verification process.

 7. Confirmation:

  • After submitting your updated banking details, you should receive a confirmation message on the screen or via SMS.
  • Keep this confirmation for your records.
    you can also check the sassa status online

Troubleshooting Tips:

  • No SMS Received: If you don’t receive the SMS within a few minutes, check your network connection and try again. If the issue persists, contact the SASSA helpline for assistance.
  • Incorrect Details: Double-check all banking details before submitting. If you realize you made a mistake after submitting, contact SASSA immediately for correction.
  • Technical Issues: If you experience any technical difficulties during the online process, try using a different browser or device. If problems continue, seek help from the SASSA helpline.

change banking details

Moya App Sassa Change Banking Details

Step1. Download and Install the Moya App:

  • If you don’t have it already, search for “MoyaApp” in your device’s app store (Google Play Store for Android or App Store for iOS).
  • Download and install the app, then open it.
  • Troubleshooting: If you have trouble finding the app, ensure you have a stable internet connection and search using the correct spelling.

Step 2. Register or Login:

  • If you’re a new user, create an account using your South African ID number and a secure password.
  • If you already have an account, log in using your existing credentials.
  • Troubleshooting: If you forget your password, use the “Forgot Password” option to reset it.

Step 3. Access the Menu:

  • Once logged in, tap on the menu icon (usually three horizontal lines or dots) located in the top corner of the app’s interface.
  • Troubleshooting: If the menu doesn’t appear, try restarting the app or ensure you have the latest version installed.

Step 4. Find SASSA Services:

  •  Scroll through the menu options until you find the section related to SASSA services. It might be labeled “Government Services” or something similar.
  • Tap on it to expand the available options.
  • Troubleshooting: If you can’t find the SASSA section, use the search function within the app to locate it.

Step 5. Select “SASSA Account Details”:

  • Look for an option like “SASSA Account Details” or “Update Banking Information.”
  • Tap on it to open the form for changing your bank details.
  • Troubleshooting: If you can’t find this option, ensure you have the latest version of the app installed or contact Moya App support for assistance.

Step 6. Fill in the Form:

  • Enter the new banking information into the provided form.
  • Account Number
  • Bank Name
  • Account Type
  • Account Holder Name
  • Double-check all details before proceeding.
  • Troubleshooting: If you’re unsure about any information, consult your bank statement or contact your bank directly.

Step 7.  Submission and Verification:

  •  Once you’ve filled in the form, tap on the “Submit” or “Update” button.
  • You may receive a confirmation message within the app.
  • Important: Be patient, as it may take up to 10 days for SASSA to verify and process your new banking details.

Step 8. Check for Updates:

  •  After 10 days, check your SASSA account status on the SRD website or through the Moya App to confirm that your banking details have been updated successfully.
  • Troubleshooting: If your details haven’t been updated after 10 days, contact the SASSA helpline for assistance.

Tips and Considerations:

  • Ensure you have a stable internet connection while using the Moya App.
  • Keep your Moya App updated to the latest version for optimal functionality.
  • If you encounter any difficulties, don’t hesitate to contact Moya App support or the SASSA helpline for guidance.

In-Person Changing Banking Details: A Detailed Guide

If you prefer face-to-face assistance or encounter difficulties with online methods, visiting a SASSA office is a reliable option to update your banking information. Here’s what you need to know:

1. Locate Your Nearest SASSA Office:

Use the Office Locator: SASSA has a handy office locator tool on their website. Simply enter your address or location to find the nearest branch.
Call the Helpline: If you have trouble finding an office online, call the SASSA helpline (0800 60 10 11) and ask for the address of the closest office.
Consider Accessibility: Choose an office that is easily accessible to you by public transport or other means.

2. Gather Required Documents:

Identity Document (ID): Bring your South African ID book or card.
Proof of Bank Account: This could be a recent bank statement or a letter from your bank confirming your account details.
Additional Documents: If you’re changing details due to a change in circumstances (e.g., marriage, divorce), bring supporting documents like a marriage certificate or divorce decree.
Pen: It’s always handy to have a pen for filling out forms.

3. Plan Your Visit:

Check Office Hours: SASSA offices have specific operating hours. Check the website or call ahead to confirm the hours of your chosen branch.
Prepare for Waiting Time: Be prepared for potential queues, especially during peak times. Consider going early in the morning or later in the afternoon to avoid crowds.

4. At the SASSA Office:

Take a Ticket: Upon arrival, you’ll usually need to take a ticket from a dispenser and wait for your turn.
Approach the Counter: When your number is called, go to the assigned counter and inform the SASSA official that you need to change your banking details.
Provide Documents: Hand over your ID, proof of bank account, and any other relevant documents.
Complete the Form: The SASSA official will likely provide you with a form to fill out with your new banking information. Double-check for accuracy before submitting.
Verification (If Applicable): SASSA may ask for additional verification, like sending a confirmation SMS to your phone.

5. Confirmation and Follow-Up:

Get a Reference Number: Ask the SASSA official for a reference number for your request. This will help you track the progress of your application if needed.
Confirm Processing Time: Inquire about the estimated processing time for the update.
Contact SASSA: If you haven’t received confirmation of the change within the specified time frame, contact the SASSA helpline for assistance.

Challenges You Might Face and How to Address Them:

Long Queues: Try visiting during off-peak hours or be prepared to wait patiently.
Incomplete Documents: Ensure you have all the required documents to avoid unnecessary delays.
Language Barrier: If you have difficulty communicating in English or Afrikaans, ask for an interpreter or bring someone who can help you translate.
Unclear Instructions: Don’t hesitate to ask the SASSA official for clarification if you don’t understand something.


Why do I need to provide my own banking details?

SASSA requires you to provide your own bank account details to prevent fraud and ensure that your grant payments go directly to you.

What if I don’t have a bank account?

If you don’t have a bank account, you can still receive your SASSA grant through a Post Office or participating retail store. However, having your own bank account is often more convenient and secure.

How do I change my banking details online?

Visit the SASSA SRD website (, locate the section “How do I change my banking details,” enter your ID number, and follow the instructions in the SMS you receive.

Can I change my SASSA banking details through the Moya App?

Yes, if you have the Moya App, you can update your banking details by navigating to the “SASSA Account Details” section and following the prompts.

What documents do I need to bring to a SASSA office to change my banking details?

Bring your ID, proof of bank account (e.g., bank statement), and any other relevant documents (e.g., marriage certificate if your surname has changed).

Keeping your SASSA banking details accurate is crucial for receiving your grant payments without any delays or issues.

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