How To Change SRD Phone Number Without Application ID

SASSA, known as the South African Social Security Agency, provides accessible avenues, available both online and offline, to update the phone number associated with your SRD grant while maintaining stringent identity verification protocols. Should you, as a beneficiary of the SASSA SRD grant, encounter challenges in accessing your former phone number for any reason, this all-inclusive guide is tailored to guide you through the necessary steps to ensure the accuracy of your contact information.

Sassa Change Phone Number Online

There are various avenues for sassa change number, but the optimal and most user-friendly route is via the SASSA official website. However, it’s crucial to recognize that internet access isn’t universal. Hence, offline options are accessible as well. I’ll delineate both approaches individually, empowering you to select the one aligning with your circumstances most effectively.

Step 1: Access the Update Contact Details Page

Start by visiting the SASSA update contact details page at This will take you directly to the form you need to complete.

Step 2: Enter Your Identification Details

You will need to input your 13-digit South African ID number and your application ID.

Step 3: Review Your Details

Before proceeding, carefully review the details you have entered. Make sure that all the information is correct to avoid any issues with your update request.

Step 4: Submit the Form

Submit the form by clicking the “submit” button. This will take you to the next page where you will continue the update process.

Step 5: Authenticate Your Email and Update Your Phone Number

On the following page, you will be asked to authenticate your email address and update your phone number. Enter the email address that you used during your SRD grant registration. Also, provide the new contact number you wish to update to, and then click “submit.” Check about Which Bank Does SASSA Use?

Step 6: Specify the Reason for the Update

You’ll need to choose the reason for changing your phone number. Options might include loss or theft of your cellphone, inability to access the number previously used, or another valid reason.

Step 7: Verify with OTP

Once you have selected your reason and submitted the updated details, an One-Time Password (OTP) will be sent to the new mobile number you provided. Enter this OTP on the designated field on the website to confirm the update of your contact details.

Step 8: Confirmation

You should receive confirmation that your contact details have been successfully updated. Make sure to save or print this confirmation for your records.

Once the phone number update is successful, SASSA will notify you, and all future SRD grant updates will be communicated to your newly updated contact number.

Common Mistakes to Avoid

Entering Incorrect Details

Update your phone number carefully to avoid making any mistakes. It is possible to experience communication issues and delays in receiving your benefits if you enter the wrong number.

Forgetting to Save Changes

Don’t forget to save your changes before exiting the profile settings once you’ve entered your new phone number. You will retain your old phone number if you do not do so.

Frequently Asked Questions

How To Change Srd Phone Number Without Application Id?

Every SRD Grant application is assigned a unique 6-digit identifier known as the Application ID (AppID) by SASSA to facilitate tracking and processing. Safeguarding this code is paramount. In the event of misplacement, follow these steps to retrieve your Application ID:

  1. Visit the SASSA status check page.
  2. Input your ID number without any spaces.
  3. Provide the cellphone number you used during the grant application (your previous cellphone number).
  4. Your Application ID will promptly appear on the first line of the page.

How does Srd change numbers online?

It is not possible to change your phone number online, SASSA requires that you change it in person at a SASSA office for security reasons. Here are the details on SASSA’s change of banking information

How To Change Phone Number on R350 Grant

The R350 grant allows you to change your phone number very easily. Simply call 0800 60 10 11 to do so.

To change my SASSA phone number, what documents should I bring?

In addition to your South African ID book/card, you should also carry your old and new phone numbers in case SASSA requests them.

How long does the process take?

Depending on various factors, SASSA will process the change shortly after verifying your information.


If you follow the right steps and bring the appropriate documents, Sassa Change Phone Number Online is a straightforward process. It is essential to keep your contact information up-to-date with SASSA so that we can communicate smoothly about your grant. Connect with us and stay up-to-date!

Also, read SASSA Reapplication

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