What To Do About ‘Identity Verification Failed’ SRD Status

Identity Verification Failed

Are you applying for an SRD grant from Sassa? Several SRD grant applications received a status of ‘Identity Verification Failed’. Here’s why.

SRD grant applications are verified by the Department of Home Affairs before they are approved by the South African Social Security Agency (Sassa).

The application will receive a status of ‘Identity Verification Failed’ if Sassa finds that the applicant’s details do not match the Department of Home Affairs’ records.

When considering applicants’ applications, several databases are used to process their information. To begin with, the Department of Home Affairs checks the applicant’s name, surname, and ID number.

Applicants who believe their applications were unfairly rejected may appeal their decision if they believe their application was unfairly denied. Thereafter, Sassa will have to reconsider its application for the SRD R350 grant.

You must file an appeal within 30 days of receiving a rejection status on the Sassa website.

How To Appeal For An SRD Grant

  1. Visit srd.dsd.gov.za
  2. Please enter your ID number
  3. Please enter your phone number
  4. You can lodge an appeal

If the grant is declined every month, an appeal should be filed. SRD appeals can be tracked on the website by applicants.

How To Track The Status Of Your SRD Grant Online

  1. Visit the website for Sassa SRD grants.
  2. Click on ‘Application status’. 
  3. Click ‘Click here to check online’.
  4. Please fill out the required fields.
  5. Your R350 grant application status will then be displayed.

You may not be able to view the status of your application in some cases. It may take some time before applicants receive their application status, as Sassa’s system is processing millions of applications. 

In 60-90 days from the date of the appeal, Sassa’s Independent Tribunal will notify the applicant electronically about the outcome of the appeal.

Also, reaad How To Submit R350 Grant Appeals Under The New Rules

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