SASSA Offices: Is there something you would like to know about the SASSA grants? In order to assist applicants and beneficiaries, SASSA has created a variety of contact methods. SASSA offers several channels for contacting them with questions or changes you would like to make.
For any questions regarding SASSA social grants, contact SASSA by phone, email, or by visiting your nearest SASSA branch. SASSA can be reached in the following ways:
SASSA can be reached through its toll-free number: 080 060 1011. Follow the various prompts when you dial this number. Email [email protected] if you would like to be able to locate your details easily, including your ID number in the email.
The SASSA’s centre manager: Kenneth Baloyi can be contacted at 079 308 1033 or [email protected] if you have any problems with the helpline.
SASSA Social Media Channels
A SASSA official social media account is another way to reach out. If you have a question, please send them a private message with your ID number, name, contact number, and the question you have.
In the case of questions regarding the R350 grant, the Independent Appeals Tribunal should be contacted rather than SASSA. Call 012 312 7727 or email [email protected] for further information about the Independent Appeals Tribunal.
If SASSA cannot be reached, who to contact
SASSA cannot assist you with any social grant-related issue or query if you have made numerous attempts to contact them and they have not been able to do so. For complaints about unresolved service delivery issues, you should contact the Presidential Hotline at 17737. Their contact information is as follows: Telephone: 17737 (1 PRES) Fax: 086 681 0987 / 012 323 8246 Email: [email protected]
SASSA branches are usually open from 7:30 a.m. to 8 a.m. on Monday to Friday and close between 4:30 p.m. and 5 p.m. on Friday (opening and closing times vary from branch to branch). In addition to being closed on weekends and holidays, SASSA branches are only open during the week.
You are strongly advised to arrive early in the morning (before the office opens) to ensure you will be seen by a SASSA officer that day due to the likely long queues at SASSA branches. During your wait, make sure you have some water, snacks, and a small fold-up chair, if you have one.
It is possible for you to have a family member or friend apply or visit the SASSA office on your behalf if you are too sick, old, or disabled to do so yourself.
