What To Do If You Have No Payment Date For SRD Grant

What To Do If You Have No Payment Date For SRD Grant

When and how to collect the Social Relief of Distress grant payment may be confusing if you have been approved for the grant but do not have a payment date. In the event you have not yet received a Social Relief of Distress grant payment, here is what you can do.

Approximately 29 million social grants are disbursed by SASSA each year to some of South Africa’s most vulnerable citizens. The department provides several types of social grants, such as Older Person’s Grants, Child Support Grants, War Veterans Grants, Disability Grants, etc.

Social Relief of Distress grants, or SRD grants or R350 grants, are among these grants. During the Covid-19 pandemic, the South African government introduced this grant to provide financial assistance to the unemployed.

Since many citizens rely on the R350 grant for their basic needs, it has been extended several times.

What To Do If You Don’t Have A Payment Date For The SRD Grant

Those beneficiaries who choose CashSend as their payment method and do not have any payment dates are advised to provide their banking information on Sassa’s website.

In the event that the recipient’s mobile number cannot be verified, they may not have a payment date. In some cases, this is due to inaccurate contact information provided by the beneficiary, or numbers not registered to them.

It is also essential that beneficiaries provide their own banking information, since grants will not be transferred to another person’s account. To prevent fraudulent activities, this ensures grant payments go to the right person.

To receive SMS payments via CashSend, beneficiaries must register their mobile number. Due to fraud prevention and to ensure that only eligible individuals receive payments, Sassa will not pay grant payments to mobile numbers registered to another individual.

In case the voucher hasn’t been received, beneficiaries who chose CashSend payment method should contact the bank they selected. 

If the beneficiary has mistakenly deleted the message with the voucher, Sassa recommends that they contact the bank they are registered with so that the voucher can be resent. 

What To Do If You Have No Payment Date For SRD Grant

Bank Contact Numbers For CashSend Queries: 

  • ABSA – 0 800 000 122
  • Tyme Bank – 0860 999 119 
  • Nedbank – 0 800 555 111
  • FNB – 0875 759 405 
  • Standard Bank – 0860 466 639 

R350 Grant Collection Locations

  • Personal bank accounts
  • Pick n Pay
  • Boxer Stores
  • Checkers
  • Shoprite
  • Usave
  • Selected OK Foods Supermarkets

Sassa reminds beneficiaries that their grants will remain in their accounts until they are needed, so they need not collect them on the date they are available. If recipients collect their Sassa grants only when needed, they can avoid long lines.

Social Relief Of Distress Grant Eligibility Criteria

South African citizens, refugees, permanent residents, asylum seekers, and holders of special permits are eligible to receive the SRD grant. Applicants must be between 18 and 60 years of age. A grant for older people may be available if you are 60 years or older.

SRD grants are available for unemployed students who are not receiving any form of income, such as a salary or bursary from the National Student Financial Aid Scheme (NSFAS). 

Getting any other social grant from Sassa will also disqualify you from receiving the R350 grant. Your SRD grant application will be rejected if you do not meet the eligibility criteria.

Your SRD grant will stop if you stop meeting the eligibility criteria. Perhaps Sassa has picked up your income now that you are receiving it. 

Also, read SASSA Reapplication For SRD R350 Grant At Srd.Sassa.Gov.Za

How To Receive Your SRD Grant Payment

The beneficiary has the option to choose which method of payment suits him or her best when receiving social grants from Sassa

  • A grant can be paid directly to the recipient’s bank account
  • Using the Sassa cards of the recipients
  • Using CashSend
  • Above is a retail merchant’s response

Applicants who are rejected for SRD grants can appeal for their applications to be reconsidered by Sassa.

How To Lodge An Appeal For The SRD Grant

When you are rejected for a SRD grant application, and believe that the rejection was unfair or incorrect, Sassa allows you to appeal your rejection within 90 days. A 30-day appeal period is recommended by Sassa.

  1. Visit the website for the Sassa SRD appeals
  2. You can lodge an appeal or check the status of an appeal by clicking on the green bar.
  3. Please enter your ID number
  4. Please enter your cellphone number
  5. The verification pin will be sent to you via SMS once you click ‘send pin’
  6. Click ‘submit’ after entering the pin
  7. If you are submitting an appeal for a particular month, select that month
  8. Choose the reason for your appeal from the drop-down menu 
  9. Please click ‘submit’

Ensure that your personal information, including your bank account details and your contact number, is correct to avoid another rejection. Sassa will pay you from the date your application was submitted if your application was unfairly denied.

If your request is rejected every month, you must appeal.

How To Track Your SASSA R350 Grant Appeal

Ensure that your appeal has not gotten lost in the Sassa system by checking its status. Please have your SASSA grant appeal number available when checking your appeal status.

Your grant appeal status can be found by researching your appeal.

  1. Visit the Sassa Appeals website
  2. Please enter your ID number
  3. Please enter your telephone number
  4. Keep track of appeals

​​​​​​Sassa Call Centre can also be contacted on their cellphone number, 0800 601 011. Sassa does not need to hear from you if you have already submitted an appeal.

An SMS confirmation message will inform you of the outcome of your appeal.

The payments will begin the month you originally applied once your Sassa SRD status check appeal has been confirmed successful. Your bank account details should be provided to Sassa so that the grant can be paid directly to you.

Also, read Lost SASSA Reference Number 2024

Sassa R350 Social Relief of Distress Grant History

The Covid-19 global pandemic prompted the President to declare a National State of Disaster. This resulted in the introduction of a special Covid 19 Social Relief of Distress Grant (SRD) paying R350 per month to unemployed people and others without income, social grants, or UIF payments. The grant has been criticized by civil society groups for being too low.

According to the current schedule, the grant will be paid out until March of 2024. If the extension or replacement is to be permanent, then the minister warned, permanent increases in revenue will be required, as will reductions in other spending.

Millions of people are impacted by Sassa’s social grants programs, alleviating poverty and reducing inequality. In accordance with the Social Assistance Act, Sassa is a part of the Department of Social Development.

In order to ensure that applications are accurate, Sassa coordinates with the Department of Home Affairs. Under the Administrative Justice Act, the government has also established an independent tribunal for Social Development. The independence of the tribunal is ensured by the fact that it is separate from the main Sassa staff.

It remains an integral part of the country’s social protection system despite some challenges, such as fraud and corruption.

Also, read What To Do About Your Referred SASSA SRD Status

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